Shipping policy

📦 Shipping Policy

Last updated: [Haven zone]

Thank you for shopping with [Haven zone]. Below you’ll find details on how we process and ship orders.

1. Order Processing Time

All orders are processed within [1–3 business days] after payment is received.
Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We will notify you via email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard shipping: [3–7 business days]

  • Express shipping: [1–3 business days]

  • International shipping: [7–21 business days]

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

3. Shipping Locations

We currently ship to:

  • [Country/Region – e.g., Germany & EU]

  • [Optional: International destinations]

If your country is not listed, please contact us at [Haven zone] before placing an order.

4. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number.
Tracking information typically becomes active within 24–48 hours.

5. Shipping Carriers

We ship via trusted carriers such as:

  • [DHL]

  • [UPS]

  • [FedEx]

  • [Local postal service]

We select the most efficient carrier for your location.

6. Damaged, Lost, or Stolen Packages

We take great care in packaging our home décor items. If your order arrives damaged:

  • Contact us within [48 hours] of delivery

  • Email [Haven zone] with photos of the item and packaging

We will arrange a replacement or refund where appropriate.

Lost or stolen packages:
Once a package is marked delivered, we are not responsible for theft. However, we will do our best to assist you in filing a claim with the carrier.

7. Large or Fragile Items

Some oversized or fragile home décor items (e.g., mirrors, furniture, lamps) may require:

  • Special handling

  • Longer processing times

  • Higher shipping fees

These details will be shown at checkout or on the product page.

8. International Shipping & Customs

For international orders:

  • Customs duties and taxes are the responsibility of the customer

  • Delays due to customs are outside our control

Please check your country’s import rules before ordering.

9. Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us within [12 hours] of placing your order.

10. Contact Us

If you have any shipping questions, contact us at:
Email: [Haven zone]
Business name: [Haven zone]
Hours: [24 hours]